It starts with how you think about your people right now and what motivates them. I’m going to draw on Daniel Pink’s excellent book Drive, where he talks about the 3 factors that he believes motivate people. These are Autonomy, Mastery and Purpose, defined as follows: • Autonomy: the level of freedom, responsibility and control
What is the role of the phone call today, what are the benefits of it? What might prevent you from using it and how do you become more confident? Why use the phone to speak to people? A phone call sits nicely between an email and a meeting. A telephone conversation is richer and tells
The two issues with email are: that it is seductive because the problems associated with it come disguised as benefits. And secondly, the more you use email, the less practice you get at non-email means of communication. The problems are disguised as benefits Speed: email delivers messages fast. But this is a somewhat deceptive benefit.