The phone’s for you

What is the role of the phone call today, what are the benefits of it? What might prevent you from using it and how do you become more confident? Why use the phone to speak to people? A phone call sits nicely between an email and a meeting. A telephone conversation is richer and tells

I email therefore I am

The two issues with email are: that it is seductive because the problems associated with it come disguised as benefits. And secondly, the more you use email, the less practice you get at non-email means of communication. The problems are disguised as benefits Speed: email delivers messages fast. But this is a somewhat deceptive benefit.

How to win new-new business

Your approach should be to draw your new client towards you, before you start to approach them. If two people are moving towards each other, they are more likely to keep going and close the gap. They also meet as equals. When one person pursues another, the chase can be energy sapping for both parties.

Seven steps to selling design

New ways of buying have emerged and designers have had to adapt. The good news is that the skills and behaviours that make a good sales person today, are a good fit for how designers work, because they use them when they have been engaged by a client. The trick is to deploy these skills

Making the most of what you have

Why do partnerships work? As a partner your position is more secure because your relationships are deeper and stronger, assuming you also add value of course. You are part of the discussion that leads to the work as opposed to your client coming to you, telling you what to do and you then working in

Unlock your influence

What does influence mean to you and what needs to happen for it to take place within your business? An agency that is seeing the impact of this change within their business is Open Water. I spoke with Creative Director and Head of the business, Philip Hansen about his experience of a shift in influence.

The 2-Hour Networker

  Do you need to network but hate the thought of it with a passion? Many designers might answer yes to this question. Suppose that with the four ideas in this piece, you could turn up to any networking event and leave after 2 hours feeling that you’ve accomplished something. And furthermore, suppose that these

Six steps to an authentic sales culture

Your clients’ experience of your agency can push them away from you, or draw them closer.  Building an authentic sales culture for your business can draw them towards you. How do you create your authentic sales culture? Here are six behaviours that build a respectful and authentic sales approach. How many of these are you

Six ways to use a LinkedIn group to build trust.

A good place to begin is to take a look at your aims and ambitions for the group. A useful framework can be found in a coaching model, called GROW developed by Sir John Whitmore.  GROW is an acronym and stands for Goal, Reality, Options and What you will do. It is perfect for getting under the skin of an issue. So with your LinkedIn group in